The Digital Friction Lab

Friction. Starts fires. Stops airplanes. Gives traction. Saps energy. A small bit of friction is unavoidable to gain traction and overcome inertia. A large dose of friction slows everything down, annoying customers and eating away at profits. This lab looks at the three most common sources of friction in digital systems:

  1. Friction in the Customer Journey
  2. Friction in the Code Base
  3. Friction in the Process

You will Discover:

  • Causes of Friction on the Customer Journey
  • Metrics for Funnels and Services
  • High Reliability for Complex Code Bases
  • Teams and Tools for Low Friction Systems
  • How Savvy Governments Deliver Digital Services
  • Unexpected Points of Friction in your Delivery Process

More Information:

Essay on Friction.

Learn from the Experts:

Learn first-hand from thought-leaders Mary and Tom Poppendieck how to move to the far side of paradox and a lean mindset. Mary and Tom have pioneered the application of Lean Thinking to software development and documented their principles in books (below).

This one-day workshop is offered either privately or through partners who sponsor a public workshop. For additional information on the Lean Mindset Workshop please contact us at info@poppendieck.com.

Agenda

The Customer Journey

Consumer Behavior
Actionable Metrics
Journey Mapping

The Code Base

Complex Systems
Fault Tolerance
Continuous Delivery

The Process

From Contracting to Learning
Unexpected Points of Friction
Full Stack Teams

 

Books

  • Ask the Right Questions
  • Results are Not the Point
  • Concept to Cash
  • An Agile Toolkit

The Lean Mindset:

Ask the Right Questions

What company doesn't want energized workers, delighted customers, genuine efficiency, and breakthrough innovation? The Lean Mindset shows how lean companies really work, and how a lean mindset is the key to creating stunning products and delivering amazing services.

Leading Lean Software Development:

Results are not the Point

Building on their breakthrough bestsellers Lean Software Development: Concept to Cash and Implementing Lean Software Development: An Agile Toolkit, Mary and Tom Poppendieck's latest book shows software leaders and team members exactly how to drive high-value change throughout a software organization – and make it stick.

Implementing Lean Software Development:

From Concept to Cash

This book draws on the Poppendiecks' unparalleled experience helping development organizations optimize the entire software value stream. You'll discover the right questions to ask, the key issues to focus on, and techniques proven to work. The authors present case studies from leading-edge software organizations, and offer practical exercises for jumpstarting your own Lean initiatives.

Lean Software Development

An Agile Toolkit

Lean Software Development shows software professionals how to achieve breakthrough quality, savings, speed, and business value by adapting the seven "lean" principles that have already revolutionized manufacturing and R&D. Drawing on 25+ years' experience leading enterprise projects, the authors show how to use these principles to create agile processes that work - because they're optimized for your environment.